تقييم اللاجئين السوريين للخدمات المقدمة من المفوضية السامية لشؤون اللاجئين في مخيم الزعتري دراسة ميدانية

الملخص

The study aims at identifying the Syrian refugees’ evaluation of services provided by UNHCR, to achieve the objectives of the study, a sample social survey method was used. Anecdotal sample was selected consisting of (3%) of the study population formed from (471) heads of households, by using (the SPSS)statistical program to come up with results that would answer the study questions. The study reached the following important results: The general average of refugee satisfaction with the services provided by UNHCR was high, reaching an average of (3.85). Satisfaction of refugees with services in general (psychosocial support services, educational services, cleaning services, social support services, water services) was high, as shown by arithmetic averages, In-kind assistance, and electricity services were found at a moderate level.