أفعال الكلام التعبيرية في التواصل بين الثقافات في التمريض: دراسة حالة في إندونيسيا
DOI:
https://doi.org/10.35516/Hum.2026.10340الكلمات المفتاحية:
أفعال الكلام التعبيرية، التواصل بين الثقافات، خدمات التمريضالملخص
الأهداف: تهدف هذه الدراسة إلى تحديد كيفية استخدام أفعال الكلام التعبيرية في التواصل بين الثقافات ضمن خدمات التمريض. وتُعد هذه المناقشة مهمة، نظرًا لأن مهارات التواصل بين الثقافات أصبحت من الكفاءات الأساسية التي يجب أن يمتلكها الممرضون المحترفون لضمان التواصل الفعّال مع أفراد من خلفيات ثقافية متنوّعة.
المنهجية: أُجريت الدراسة باستخدام منهج نوعي بنهج دراسة الحالة، وتم تنفيذها في قسم التمريض بجامعة كاتوليك إندونيسيا سانتو بولوس روتينج، إضافةً إلى أحد المستشفيات الدولية في لابوان باجو، فلوريس، إندونيسيا. تم جمع البيانات من خلال المقابلات، والمجموعات النقاشية المركزة (FGD)، والملاحظة. شمل المشاركون 18 فردًا تم اختيارهم بطريقة هادفة من مجموعات مختلفة: عشرة طلاب تمريض، أربعة محاضرين في التمريض، معلمان للغة الإنجليزية، مدير مستشفى، ورئيس قسم التمريض.
النتائج: كشفت الدراسة أن أفعال الكلام المتعلقة بالاعتذار والشكر تُمارس بطرق مختلفة باختلاف الثقافات. وغالبًا ما يُستخدم فعل الاعتذار لتحسين لغة التواصل مع المرضى. كما تبيّن أن أفعال الشكر نادرًا ما تُستخدم في تمريض الصحة النفسية لأسباب معيّنة. وتُستخدم أفعال المديح لغرضين: الإشادة بالقدرة والكفاءة، والإشادة بالمظهر الخارجي. وتُسهم هذه الأفعال في دعم وتعزيز عملية تعافي المرضى.
الاستنتاجات: خلصت الدراسة إلى أن أفعال الكلام الخاصة بالشكر، والمديح، والاعتذار تُعد من أبرز أفعال الكلام التعبيرية المستخدمة في التواصل بين الثقافات في سياق خدمات التمريض في فلوريس، إندونيسيا. ويُستخدم هذا النوع من الأفعال التعبيرية بشكل أساسي بناءً على دورها الإنجازي في تعزيز عملية التعافي لدى المرضى.
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