Work Overload, Organisational Commitment, and Emotional Intelligence Among Public Hospital Nurses in South Africa.

Ayanda  Mdekazi; John Kolawole Aderibigbe; Shingirayi Florence Chamisa

doi:10.35516/Hum.2025.7265

المؤلفون

Ayanda Mdekazi قسم علم النفس الصناعي، جامعة فورت هير، أليس، جنوب أفريقيا https://orcid.org/0000-0002-8846-2490
John Kolawole Aderibigbe قسم الشؤون الأكاديمية، جامعة ‏جرينفيل، جرينفيل، إلينوي، ‏الولايات المتحدة الأمريكية https://orcid.org/0000-0003-3346-3039
Shingirayi Florence Chamisa قسم علم النفس الصناعي، ‏جامعة فري ستيت، فوتهاديتجابا، ‏جنوب أفريقيا https://orcid.org/0000-0002-5804-583X

DOI:

https://doi.org/10.35516/Hum.2025.7265

الكلمات المفتاحية:

الذكاء العاطفي‏، الموظفون‏، الممرضات‏، الالتزام التنظيمي‏، الصحة العامة‏، عبء العمل.‏

الملخص

الأهداف: يسعى قطاع الرعاية الصحية إلى ضمان تفاني الموظفين في عملهم وتحملهم للضغوط المتأصلة في الواجبات الرسمية والمهام والمسؤوليات. تهدف هذه الدراسة إلى التحقيق في العلاقة بين عبء العمل (WO) والالتزام التنظيمي (OC) وتأثير الذكاء العاطفي (EI) كعامل وسيط بين الممرضات في مستشفى عام.

المنهجية: استخدم الباحثون نهجًا كميًا باستخدام استبيان معتمد لجمع المعلومات من 89 ممرضة مسجلة. جرى تطبيق تحليل ارتباط بيرسون ونموذج الانحدار الخطي المتعدد لاختبار الفرضيات.

النتائج: أظهرت النتائج أن عبء العمل لم يكن له علاقة ذات دلالة إحصائية مع الالتزام التنظيمي (r = -0.110)، بينما كان للذكاء العاطفي علاقة ضعيفة ولكنها إيجابية مع الالتزام التنظيمي (r = 0.210). جرى تقييم حجم تأثير هذا الارتباط على أنه تأثير متواضع. علاوة على ذلك، أشارت النتائج إلى أن الذكاء العاطفي كان له علاقة سلبية هامشية مع عبء العمل (r = -0.296). ومع ذلك، أنتج تحليل الانحدار الخطي المتعدد نموذجًا غير ذي دلالة إحصائية (F = 1.446؛ p = 0.235). وأظهرت تقديرات المعلمات أن مصطلح التفاعل (β3 = 0.038؛ t = 0.401؛ p = 0.690، 95% CI [-0.149، 0.224]) لا يحمل تأثيرًا ملحوظًا على النموذج.

الخلاصة: تشير النتائج إلى ضرورة أن تركز إدارة المستشفى على تطوير الذكاء العاطفي لدى الموظفين وتعزيز مرونتهم لتقليل عبء العمل وزيادة الالتزام التنظيمي. جرت مناقشة استخدام الممرضات للذكاء العاطفي للسيطرة على عبء العمل في هذه الدراسة باستخدام نموذج الحفاظ على الموارد، مما يسهم في زيادة التزامهن بالمنظمة.

التنزيلات

بيانات التنزيل غير متوفرة بعد.

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