الفروق بين عملاء الخدمات النفسية التقليدية والافتراضية في الفعالية والاتجاه بدولة الكويت
DOI:
https://doi.org/10.35516/hum.v52i6.7830الكلمات المفتاحية:
الخدمات النفسية التقليدية، الخدمات النفسية عبر الإنترنت، العلاج النفسي الافتراضي، العلاقة العلاجية، رضا العملاء، التحالف العلاج.الملخص
الأهداف: هدفت الدراسة إلى معرفة الفروق بين عملاء الخدمات النفسية المقدمة بالشكل التقليدي وتلك المقدمة بالشكل الافتراضي، متناولة بُعد الفعالية من خلال العلاقة العلاجية، وبُعد الاتجاه بقياس رضا العملاء، وتأتي أهمية إجراء هذه الدراسة لتطوير الخدمات النفسية، وحل العقبات التي تمنع المستفيدين من العلاج والاستشارة النفسية؛ وذلك من خلال استخدام التكنولوجيا ومواكبة التطور.
المنهج: استخدمت عينة متاحة من مرتادي الخدمات النفسية بدولة الكويت، بعدد 134 مشاركا (الذكور 23 وعدد الإناث 113)، وبلغ متوسط العمر للمشاركين م = 31.92 وانحراف معياري ع = 8.29. وتم تقسيم العينة لثلاث فئات من حيث طريقة تلقي الخدمة (حضوري فقط -افتراضي فقط- حضوري وافتراضي معًا) وتبنت هذه الدراسة التصميم السببي المقارن، مستخدمة مقياس العلاقة العلاجية المعد من "سنيكوس" وآخرين (Snieckus et al., 2007) ومقياس رضا العملاء عن الخدمات النفسية من المؤلفين "اتيكسون وجرينفيلد" (Attkisson & Greenfield, 2004)، وتم تقنين كلا المقياسيين بعد التعريب، وقد خلصت النتائج إلى ثبات وصدق جيدين لكليهما.
النتائج: تم تحقق جميع فروض الدراسة الأربعة، حيث يتضح عدم وجود فروق دالة إحصائيًّا بين متوسطات مجموعات الخدمات الثلاث في العلاقة العلاجية ورضا العملاء؛ أي أن المجموعات تحقق لديها جميعها الرضا عن الخدمات المقدمة وخلق علاقة علاجية جيدة، بغض النظر عن طريقة تقديم الخدمة.
الخلاصة: يعتبر تقديم الخدمات النفسية بشكل افتراضي تجربة ناجحة في الكويت، من خلال قدرتها على تكوين العلاقة العلاجية وخلق انطباع إيجابي لدى المستفيدين منها، ولتطوير تلك الخدمة توصي الدراسة بإجراء المزيد من الدراسات على اتجاه وفعالية العلاج الافتراضي من قبل المعالجين.
التنزيلات
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التنزيلات
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