The Relationship of Electronic Banking Tools to Consumer Satisfaction Concerning Cyber Security Threats and Risks of the Modern Epidemic Crisis

Abstract

This study aims to explore the various changes that occurred in the banking and financial industry, espiscally how e-banking has concurred the financial industry. It is also important to note how these changes affected customer satisfaction, while also keeping in mind the differences between traditional banking and e-banking, as well as the obstacles that each sector faces, and the benefits that each sector has to offer. The researcher explained the concept of adopting digital banking tools, achieving customer satisfaction, and showcasing the different points of view regarding these two concepts. In addition, the researcher clarified the most important dimensions and indicators for measuring the level of adopting online banking tools and achieving customer satisfaction. This study finds that there is a correlation between the various banking tools and their impact on customer satisfaction, i.e. the  consumer behavior depends on various factors that differ by several circumstances.The study recommends the need to keep up with the latest banking tools and constantly upgrade their security systems.