Understanding Burnout and Turnover Among Media and Communication Staff in Palestinian Universities

Ibrahim Mohammad Horoub; Said Mahmoud Alani

doi:10.35516/hum.v52i3.6392

Authors

Ibrahim Mohammad Horoub Department of Arabic language and Media, Bethlehem University, Bethlehem, Palestine. https://orcid.org/0000-0002-3104-2831
Said Mahmoud Alani Department of Media, Hebron University, Hebron, Palestine. https://orcid.org/0009-0005-4253-796X

DOI:

https://doi.org/10.35516/hum.v52i3.6392

Keywords:

Media Staff, Burnout, Turnover, Organizational Communication, Wellbeing.

Abstract

Objectives: This study aims to understand Burnout and Turnover among Media and Communication Staff in Palestinian Universities. It examines the relationship between organizational communication and burnout and turnover phenomena among employees in media and communication departments. The study aims to examine psychological factors that contribute to burnout and turnover among sample. These factors included work-life balance and conflict, and organizational support as major issues.

Methods:. Using a qualitative, purposive, and snowball approach, total of 14 interviewees participated in the study, providing in-depth data regarding burnout, turnover intentions, and behavior. Results show several themes that were drawn through Thematic Network Approach via MAXQDA.

Results:.It found that burnout and turnover are influenced by factors such as work-life balance and conflict, loneliness, stress and anxiety, job autonomy. The presence of burnout and turnover in this workforce were both highly impacted by the weakened level of these aspects. Results indicate that media professionals face emotional exhaustion, depersonalization, and diminished personal success, which are characteristic of burnout. Building a stable and satisfying career in Palestinian universities is difficult for media professionals due to challenges of burnout and psychological transformation.

Conclusions: This study emphasizes significant impact of burnout and turnover on media and communication staff in Palestinian universities. It emphasizes the important role that organizational communication plays in long-term retention of employees. Findings have significant implications for improving working conditions and support systems, highlighting the need for programs aimed at reducing burnout and enhancing worker retention in this vital sector.

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