مدى رضا اللاجئين السوريين عن خدمات الدعم النفسي والاجتماعي المقدمة من المنظمات في مدينة عمان

Khyriah H. Shnaikat; Fatima A. Zainalabedeen

doi:10.35516/Hum.2026.9731

Authors

Khyriah H. Shnaikat Social Service Department, Princes Rahmeh College, AlBalqa Applied University, Jordan. https://orcid.org/0009-0002-7430-7884
Fatima A. Zainalabedeen Department of Basic Science, Amman College for Financial & Managerial Science, AlBalqa Applied University, Jordan. https://orcid.org/0009-0002-7430-7884

DOI:

https://doi.org/10.35516/Hum.2026.9731

Keywords:

Satisfaction level, psychological support services, social support, Syrian refugees, organizations.

Abstract

Objectives: The study aimed to assess the satisfaction of Syrian refugees with the psychological and social support services provided by organizations in Amman and to identify the main challenges that Syrian refugees face in accessing these services.

Methods: A descriptive methodology employed to suit the objectives of the study. A convenience sample of 161 Syrian refugees, who are recipients of services from organizations in Amman. Descriptive statistics (percentages and advanced statistical methods) used to analyze the data.

Results: The findings revealed that Syrian refugees expressed high satisfaction with the psychological support services, particularly in acquiring positive behaviors to cope with the challenges of displacement. Satisfaction with social support services was also high, with various programs encouraging refugee participation. However, moderate challenges were identified in accessing these services, particularly concerning specific psychological and social issues. Cultural factors were not a strong motivator for engaging in these services. Additionally, no statistically significant differences in satisfaction were found based on gender, age, education, or health status.

Conclusions: Based on the overall results of the study, Syrian refugees express satisfaction with the psychological and social support services provided to them, despite the challenges they face.

Downloads

Download data is not yet available.

References

International Medical Corps. (2020). Utilization of Mental Health and Psychosocial Support Services Among Syrian Refugees and Jordanian, https://data.unhcr.org/en/documents/details/76359

Karen K. (2007). Introduction to Social Work and Social Welfare, Critical Thinking Perspectives. United Kingdom: Thomson Brooks,Cole Second Edition.

Scott W. (1992). Richard: Organization Rationed, Natural and Opens Tens. (3rd ed.). New Jersy: Englewood Aliff, Parentice Hall.

UNHCR. (2013). Flowing Across Borders. http://www.unhcr.org/pages/49c3646c125.html

UNHCR. (2014). Winterisation Assessment in Al-Za’atari Refugee Camp. http://data.unhcr.org/syrianrefugees/download.php?id=7505

UNICEF. (2016). The Situation of Syrian Children in Host Communities in Jordan.

Abdulkhaliq, J. (2001). Method of working with individual cases: Theories and applications. Alexandria: Modern University Office.

Al-Ajez, F., & Nashwan, M. (2005). Satisfaction Factors and Developing the Effectiveness of Teachers' Performance in UNRWA Schools in Gaza. Research Published in the First Educational Conference - Faculty of Education, Islamic University.

Al-Khawaldeh, S. (2022). The Role of International Organizations in Serving Syrian Refugees in Jordan. Scientific Journal of Public Relations and Advertising Research, 202(24), 541-569. https://www.journals.ekb.eg/article-2699

Al-Kurdi, J. (2021). Psychological and Social Support Breaks Barriers Between Syrian Refugees and the Host Community, https://ammannet.net/

Al-Saadi, S. (2018). Supporting Syrian Refugee Children through Psychological Counseling in Jordan and Support Problems from the Perspective of School Principals and Teachers. Journal of the Faculty of Education, Al-Azhar University, 37(180), 207.

Al-Sukhn, A., & Khamsh, M. (2019). Syrian Refugees' Interaction and Work Activities in Zaatari Camp: Field Study. Dirasat: Humanities and Social Sciences, 46(1), 226.

Fadhilat, A. (2021). 10 Years of Syrian Asylum in Jordan: Economic Integration and Joint Projects. http://www.aljazeera.net

Inter-Agency Network for Education in Emergencies. (2018, 29). Inter-Agency Network for Education in Emergencies (INEE) Guidance Note on Psychosocial Support.

Khalil, J., & Shurair, A. (2008). Job Satisfaction and Its Relationship to Some Demographic Variables among Teachers. Journal of the University of Jordan, 16(1), 683-711.

Mansi, A., & Muhafaza, M. (2019). Satisfaction of Syrian Refugees with the Services Provided to Them in Zaatari Camp, Jordan. Jordanian Journal of Social Sciences, 12(1), 63-83.

Masoud, W., & Darwish, Kh. (1999). Methods of Social Service. (1st ed.). Publications of Al-Quds Open University.

Shteiwi, M. (2017). Study of Syrian Refugees and Jordanian Citizens: Perceptions and Attitudes. Center for Strategic Studies, University of Jordan.

Spirido, A., et al. (2019). Psychosocial Support Guide. Syria: Ain Al-Jamia.

Syrian Refugees in Jordan. (5/3/2019). Al-Rai Newspaper. Amman, Jordan.

The Arabic Language Academy. (1998). Al-Mu'jam Al-Wasit. (3rd ed.). Cairo: Dar Al-Da'wa, Cairo.

United Nations High Commissioner for Refugees. (1951). Convention, United Nations UNHCR.

United Nations High Commissioner for Refugees. (1967). Rights and Duties of Refugees.

Zaqout, N. (2001). Refugees in International Law. Ruya Journal of Humanities and Social Studies, 11(7), 168.

Ziadah, A. (2018). Level of satisfaction with family life and self-satisfaction among a sample of Syrian refugees in Jordan. Arab Journal of Science and Research Publishing, 2(2), 72.